1.1. This policy is issued by MIM BIZ WORLD PRIVATE LIMITED (hereinafter referred to as "Company"), bearing GSTIN 08AARCM1836E1ZB, with its registered office at 01, Opposite Bypass Chouraha, Bhuwana, Udaipur, Rajasthan, 313001.

1.2. The Company is committed to delivering high-quality refurbished phones and providing excellent customer service. This Replacement Policy outlines the terms and conditions governing the rights and obligations of both the Company and its customers in relation to replacements.

2.1 Deductions for Prepaid Orders

For customer-initiated cancellation or return of prepaid orders, and only where the refund is approved as per Clause 12.2 (Refund Eligibility), the following deductions shall apply based on the payment method used at the time of purchase:

• 
  Credit / Debit Cards: 6% of the total order value
  
• 
  UPI Transactions: 4% of the total order value
  
• 
  Net Banking: 4% of the total order value
  
• 
  Digital Wallets: 6% of the total order value
  
• 
  Snapmint Transactions: 7% of the total order value, applicable only in cases of unavoidable customer-initiated cancellation
  

These deductions represent payment gateway, processing, and administrative charges.

2.2 Cash on Delivery (COD) Orders

Orders placed using the Cash on Delivery (COD) option are not subject to any payment gateway deductions.

However, any advance amount paid for COD orders shall be governed by the Company’s Cancellation and Refund Policy.

2.3 Processing of Refunds

All applicable deductions shall be applied prior to refund processing, and the net refundable amount shall be credited back to the original mode of payment within the applicable timelines, subject to inspection and approval as per the Company’s Return and Refund Policy.

3.1. If a repair and replacement is not possible, the Company may explore alternative solutions at its sole discretion.

4.1. The Company reserves the right to amend this policy at its discretion. Any changes shall be communicated via the Company’s official channels.

4.2. Customer Agreement: By placing a prepaid order, the customer acknowledges and agrees to the terms outlined in this policy.

5. Replacement & Advance Payment Policy

5.1 Replacement Eligibility (7-Day Window)

Customers may request a replacement within seven (7) days of product delivery, subject to the product being within the applicable warranty period and meeting the conditions outlined below.

A. Mandatory Unboxing Video

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  A clear, uninterrupted unboxing video recorded at the time of opening the parcel is mandatory for all replacement requests.
  
• 
  The video must clearly show:
  
  
  The sealed outer package
  
  
  The opening of the parcel
  
  
  The product condition immediately after opening
  
  
  The IMEI/serial number of the device
  
  
  
• 
  Replacement requests raised without a valid unboxing video shall not be eligible for consideration.
  

B. Valid Grounds for Replacement

Replacement requests will be considered only in the following cases, subject to verification by the Company or its authorised representative:

1. 
   Damaged or Defective Product
   
   The product is found to be damaged or defective upon delivery and inspection.
   
2. 
   Product Mismatch
   
   The product received significantly differs from the description displayed on the Company’s platform at the time of purchase.
   
3. 
   Technical or Functional Faults
   
   The product has technical or functional issues that materially impair its intended use under normal conditions.
   

Approved replacements shall be processed within 7–10 business days, subject to stock availability.

5.2 Advance Payment for Cash on Delivery (COD) Orders

• 
  Any advance amount paid for Cash on Delivery (COD) orders is non-refundable.
  
• 
  An exception shall apply only if the Company cancels the order due to stock unavailability, in which case the advance amount will be refunded.

6.1. This policy does not cover replacements for the following:

Products damaged due to mishandling, misuse, negligence, or any action that contravenes the Company’s usage instructions.

Products returned without prior authorization or outside the 7-day replacement window.

6.2. Exclusions also apply to:

Damages resulting from external events, including but not limited to accidents, fire, flood, or natural disasters.

Cosmetic damage due to regular wear and tear.

7. Return Shipping, Packaging & Insurance

7.1 Compliance with Instructions

Customers must strictly comply with the return and replacement instructions provided by the Company’s customer support team at the time of initiating a replacement or warranty claim.

7.2 Secure Packaging Responsibility

Customers are solely responsible for securely packaging the product to prevent any damage during return transit. This includes adequate cushioning, proper sealing, and use of appropriate outer packaging.

7.3 Damage During Return Transit

The Company shall not be liable for any damage incurred during the return shipping process if such damage is caused by inadequate or improper packaging by the customer.

7.4 Insurance Claims & Packing Video Requirement

In cases where an insurance claim is raised for damage during return transit, the customer must provide a clear and uninterrupted packing video showing:

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  The condition of the device prior to packing
  
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  The packing process in full
  
• 
  The sealed package before handover to the courier
  

If the customer is unable to provide a valid packing video, the Company shall not be held liable for transit damage and any related insurance claim may be rejected.

8.1. This policy shall be governed by and construed in accordance with the laws of India.

8.2. Any disputes arising out of or in connection with this policy shall be subject to the exclusive jurisdiction of the competent courts in Udaipur, Rajasthan, India.

9.1. The Company reserves the right to amend, modify, or update this policy at its sole discretion to reflect changes in business practices or applicable laws.

9.2. Customers are encouraged to review this policy periodically to remain informed about its current terms and conditions.

11.1. Customers may contact the Company’s customer support team for assistance with any queries related to this policy.

11.2. Support is available through the Company’s official website or registered communication channels.

12. Cancellation & Refund Policy

12.1 Cancellation Policy

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  Once the product has been dispatched, the order cannot be canceled or modified.
  
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  No exchange requests for change in model, color, storage, or any other specifications shall be entertained after dispatch.
  

12.2 Refund Eligibility

Refunds shall be entertained only in the following cases, subject to verification by the Company:

1. 
   Product Mismatch:
   
   A refund shall be applicable only if the product received is different from the ordered product and such change was not informed to the customer in advance via call, email, or any other registered communication channel.
   
2. 
   Functional Defect:
   
   The product has a verified functional defect that cannot be resolved through repair or replacement as per Company policy.
   
3. 
   Unavailability of Replacement:
   
   Replacement is unavailable or cannot be provided within a reasonable timeframe.
   

12.3 Partial Payments

• 
  Refunds are not provided for partial payments.
  
• 
  All partial or advance payments made toward an order shall be non-refundable, except where a full refund is expressly approved under Clause 12.2.