Replacement/Refund policy

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1. General Information

1.1. This policy is issued by MIM BIZ WORLD PRIVATE LIMITED (hereinafter referred to as "Company"), bearing GSTIN 08AARCM1836E1ZB, with its registered office at 01, Opposite Bypass Chouraha, Bhuwana, Udaipur, Rajasthan, 313001.

1.2. The Company is committed to delivering high-quality refurbished phones and providing excellent customer service. This Replacement Policy outlines the terms and conditions governing the rights and obligations of both the Company and its customers in relation to replacements.

2. Policy for Prepaid Orders

2.1. Deductions for Prepaid Orders: For all requests for prepaid orders, the following deductions will be applied based on the payment method used during purchase (after point 12.2 is matched):

  • Credit and Debit Cards: 6% of the total order amount.

  • UPI Transactions: 4% of the total order amount.

  • Snapmint Transactions: 7% of the total order amount, applicable only if the order is canceled due to unavoidable circumstances.

  • Net Banking: 4% of the total order amount.

  • Digital Wallets: 6% of the total order amount.

2.2. Cash on Delivery Orders: Orders placed using the Cash on Delivery option shall not be subject to any deductions from the total order amount.

2.3. Processing of Deductions: All deductions will be applied to the amount prior to processing, and the net amount shall be credited back to the original mode of payment within the applicable timelines.

3. Repair and Replacement Clause

3.1. If a repair and replacement is not possible, the Company may explore alternative solutions at its sole discretion.

4. Policy Amendments

4.1. The Company reserves the right to amend this policy at its discretion. Any changes shall be communicated via the Company’s official channels.

4.2. Customer Agreement: By placing a prepaid order, the customer acknowledges and agrees to the terms outlined in this policy.

5. Eligibility for Replacement

5.1. Customers may request a replacement within 7 days of product delivery, provided the request falls within the warranty period and meets the following conditions:

  • Damaged or Defective Product: The product is found to be damaged or defective upon delivery and inspection by the Company or its authorized representative. Approved replacements will be processed within 15 business days.

  • Significant Differences: The product received significantly differs from its description as displayed on the Company’s platform.

  • Technical Faults: The product has technical faults or malfunctions that impair its intended use.

5.2. Advance Payment for COD Orders: Advance payments made for Cash on Delivery (COD) orders are non-refundable unless the Company cancels the order due to stock unavailability.

6. Exclusions and Clarifications

6.1. This policy does not cover replacements for the following:

  • Products damaged due to mishandling, misuse, negligence, or any action that contravenes the Company’s usage instructions.

  • Products returned without prior authorization or outside the 7-day replacement window.

6.2. Exclusions also apply to:

  • Damages resulting from external events, including but not limited to accidents, fire, flood, or natural disasters.

  • Cosmetic damage due to regular wear and tear.

7. Shipping and Handling

7.1. Customers must comply with the replacement instructions provided by the Company’s customer support team.

7.2. Customers are responsible for packaging the product securely to prevent damage during transit.

7.3. The Company shall not be liable for any damage incurred during the return shipping process due to inadequate packaging by the customer.

8. Governing Law and Jurisdiction

8.1. This policy shall be governed by and construed in accordance with the laws of India.

8.2. Any disputes arising out of or in connection with this policy shall be subject to the exclusive jurisdiction of the competent courts in Udaipur, Rajasthan, India.

9. Amendments and Modifications

9.1. The Company reserves the right to amend, modify, or update this policy at its sole discretion to reflect changes in business practices or applicable laws.

9.2. Customers are encouraged to review this policy periodically to remain informed about its current terms and conditions.

10. Limitations and Liabilities

10.1. The Company does not warrant against battery health deterioration caused by usage patterns, charger quality, or other factors beyond its control.

10.2. The Company’s liability is limited to the replacement of the product as per the terms of this policy.

10.3. Under no circumstances shall the Company be held liable for indirect, incidental, consequential, or special damages arising from the purchase, use, or inability to use the product.

11. Customer Support

11.1. Customers may contact the Company’s customer support team for assistance with any queries related to this policy.

11.2. Support is available through the Company’s official website or registered communication channels.

12. Cancellation and Refund Policy

12.1. Cancellation Policy:

  • Once the goods are dispatched, the order cannot be canceled or changed.

  • No exchange requests for changes in model, color, or any other specifications will be entertained after the product has been shipped.

12.2. Refund Policy: Refunds shall only be entertained in the following cases:

  • Mismatch between the received product and the ordered product.

  • Functional defect in the product.

  • Unavailability of replacement or failure to avail replacement.

12.3. We do not provide refunds for partial payments. All partial payments are non-refundable.