📄 Replacement, Refund, Warranty & Liability Policy
Issued by:
MIM BIZ WORLD PRIVATE LIMITED
(GSTIN: 08AARCM1836E1ZB)
Registered Office:
01, Opposite Bypass Chouraha, Bhuwana, Udaipur, Rajasthan – 313001
(“Company”, “We”, “Us”)
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# 1. Overview
EasyPhones, operated by MIM BIZ WORLD PRIVATE LIMITED, sells professionally tested refurbished smartphones.
As these are pre-owned/refurbished devices, minor signs of prior usage may exist depending upon the selected grading category.
All devices undergo quality checks prior to dispatch.
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# 2. 7-Day Return / Replacement Window
Customers may request a return or replacement within 7 days from delivery only in cases involving:
* Functional defects
* Major mismatch from described condition
All requests are subject to verification and inspection.
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# 3. Battery Health Related Claims
Battery health percentage-related concerns must be reported within 2 days of delivery.
Battery performance naturally varies based on:
* usage patterns,
* applications,
* charging habits,
* software updates,
* and environmental conditions.
Claims regarding battery health percentage raised after 2 days from delivery may not be eligible for return/replacement consideration.
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# 4. Unboxing Video (Recommended)
Customers are strongly advised to record a continuous unboxing video at the time of delivery.
This assists in faster verification of:
* physical condition,
* invoice inclusion,
* missing items,
* and transit-related concerns.
In absence of an unboxing video, claims will be evaluated based on available evidence, diagnostics, and internal inspection.
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# 5. Claim Process
To initiate a claim, customers must:
* Contact support within the applicable claim period
* Provide:
* Clear images/videos of the issue
* Device IMEI / order details
* Description of the issue
The Company may:
* Request additional information
* Conduct remote diagnostics
* Arrange reverse pickup for inspection
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# 6. Condition & Grading
All devices are refurbished and graded accordingly.
* “Superb Condition” refers to devices with minimal visible signs of usage.
* Minor scratches, marks, or wear may still be visible under close inspection.
Cosmetic expectations are governed by the defined grading standards applicable to refurbished devices.
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# 7. Replacement & Refund Policy
The Company follows a replacement-first policy.
* In case of a verified issue, a replacement device may be provided subject to stock availability.
* If replacement stock is unavailable, the Company may offer repair, partial refund, or refund depending on the nature of the issue.
* If a replacement device is also found to have a verified fault after inspection, refund eligibility may be considered.
All claims remain subject to technical verification.
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# 8. Resolution Options
After evaluation, the Company may offer:
* Repair
* Replacement
* Partial refund
* Full refund (in eligible cases)
The final mode of resolution shall be determined by the Company based on technical findings and stock availability.
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# 9. Cancellation & Refund Deductions
The following deductions shall apply in cases of cancellation, refusal to accept delivery, failed delivery attempts, or approved refunds:
* EMI Orders: 10% deduction
* UPI Orders: 5% deduction
* Credit Card / Debit Card / Net Banking / Wallet / Other Payment Methods: 5% deduction
These deductions cover:
* payment gateway charges,
* banking charges,
* EMI processing fees,
* packaging,
* logistics,
* operational handling,
* and reverse logistics expenses.
Additional deductions may apply if:
* accessories are missing,
* device condition differs from dispatched condition,
* passwords/accounts are not removed,
* device shows signs of misuse, tampering, or physical damage after delivery.
Any booking amount paid for PPCOD ( COD Orders) is not refundable
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# 10. Cases Not Covered
Return/replacement/warranty claims shall not apply in cases involving:
* Physical damage after delivery
* Water/liquid damage
* Claims raised beyond applicable timelines
* Missing accessories/parts
* Opened, tampered, or modified devices
* Unauthorized repairs or third-party servicing
* Jailbroken/rooted devices
* Minor cosmetic wear within grading standards
* Heating during normal usage conditions
* Software/app-related performance issues
Any third-party repair or modification automatically voids warranty eligibility.
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# 11. Packaging Requirement
The device must be returned with:
* Original packaging (where available)
* Accessories originally provided
Failure to do so may impact claim approval or lead to deductions.
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# 12. Pickup & Inspection
The Company may arrange reverse pickup for inspection.
Final decision shall depend upon:
* technical inspection,
* verification of issue,
* device condition upon receipt.
Company inspection findings shall be final for warranty processing purposes.
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# 13. Refund Process
Approved refunds shall generally be processed within 5–7 working days after inspection approval.
Refunds shall be processed through the original payment method wherever feasible.
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# 14. Warranty
Devices include a 6-month warranty covering eligible functional defects.
Warranty does not cover:
* physical damage,
* liquid damage,
* motherboard damage caused after delivery,
* battery wear due to usage,
* software issues,
* unauthorized repairs/modifications,
* normal wear and tear.
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# 15. Customer Responsibility
Customers are advised to:
* Record unboxing video
* Inspect device immediately after delivery
* Report concerns within applicable timelines
* Remove passwords/accounts before return
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# 16. Limitation of Liability
The Company shall not be liable for:
* indirect or consequential losses,
* emotional distress claims,
* business interruption,
* data loss/recovery,
* misuse or unauthorized handling of the device.
Liability, if any, shall remain limited to the value of the purchased product.
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# 17. Fair Resolution Commitment
The Company aims to resolve all genuine customer concerns fairly, transparently, and reasonably in accordance with company policy.
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# 18. Jurisdiction
All disputes shall be subject to the jurisdiction of courts and competent authorities situated at Udaipur, Rajasthan, India, subject to applicable law.
