Our Commitment:
1.1. At MIM BIZ WORLD PRIVATE LIMITED ( 08AARCM1836E1ZB) registered office at 01, opposite bypass chouraha bhuwana, Udaipur 313001, we deeply value our customers and take immense pride in providing them with top-quality refurbished phones and exceptional service. Our commitment to customer satisfaction drives our replacement policy that ensures our valued customers have complete peace of mind when shopping with us. We understand that a delightful shopping experience goes hand in hand with reliable products and hassle-free policies. The cancellation timeline for an order is 7 days from the day product is received by the customer.
Eligibility for Return and Refund/Replacement:
2.1. Our return and replacement policy allows customers to request a return or refund/replacement under specific circumstances to guarantee their satisfaction within 7 days of delivery. Eligibility for return or replacement is applicable under warranty period in the following scenarios:
- a) The received product is found to be damaged or defective upon inspection within 7 days of delivery, the payment made for such product will be refunded within 15 days after approval.
- b) The product received significantly differs from the description provided on our online platform, leading to dissatisfaction.
- c) Technical faults or malfunctions hinder the product from functioning as intended.
Refund/Replacement Process:
3.1. In cases where a product is eligible for refund/replacement, customers can simply reach out to us team within warranty period. Our dedicated representatives will provide prompt assistance and verify the eligibility for refund/replacement.
3.2. Once the refund/replacement request is confirmed, customers will receive detailed instructions on how to return the defective product.
3.3. Upon receiving the returned product and verifying its condition and eligibility for refund/replacement, we will initiate the refund/replacement process, ensuring our valued customers receive a functional product they can rely on.
Exclusions and Clarifications:
4.1. As part of our commitment to transparency, we wish to clarify that our return and refund/replacement policy does not apply to the following scenarios:
- a) Products damaged due to customer mishandling, misuse, or negligence, as we encourage responsible usage and care.
- b) Products returned without prior communication with our customer support team or beyond the specified return period, as adherence to policy guidelines is vital.
4.2. Additionally, our policy does not cover damages caused by external factors, including but not limited to accidents, fire, flood, or natural disasters. Cosmetic damage resulting from regular wear and tear is also not eligible for return or refund/replacement.
Simplified Shipping and Handling:
5.1. To ensure a smooth process, customers are requested to follow the return instructions provided by our customer support team.
5.2. Customers are responsible for ensuring the secure return of the product by using appropriate packaging materials to safeguard it during transit.
Governing Law and Jurisdiction:
6.1. This return and refund/replacement policy shall be governed by and construed in accordance with the laws of India, underscoring our commitment to operating within legal boundaries and protecting customer interests.
6.2. Any disputes arising out of or in connection with this policy shall be subject to the exclusive jurisdiction of the courts in Udaipur, Rajasthan, India, allowing for a fair and effective resolution of any issues.
Amendments and Modifications for Continuous Improvement:
7.1. At EasyPhones, we believe in continuous improvement and strive to enhance our policies to better serve our valued customers. As such, we reserve the right to amend or modify this return and refund/replacement policy at any time, ensuring it aligns with our commitment to providing the best possible shopping experience.
7.2. Customers are advised to review this policy periodically for updates, ensuring they remain informed about our current practices.
At EasyPhones, we are dedicated to providing exceptional customer service and are always eager to assist with any queries or concerns regarding the return or refund/replacement process. Our goal is to build a lasting relationship with our customers, founded on trust, transparency, and mutual respect.
Should you require any assistance or have questions, please do not hesitate to contact us through our online platform.