Replacement, Refund, Warranty & Liability Policy
Issued by:
MIM BIZ WORLD PRIVATE LIMITED
(GSTIN: 08AARCM1836E1ZB)
Registered Office: 01, Opposite Bypass Chouraha, Bhuwana, Udaipur, Rajasthan – 313001
(“Company”, “We”, “Us”)
1. General Information
1.1. The Company sells certified refurbished mobile phones and related accessories.
1.2. This policy governs replacement, cancellation, refund, warranty, deductions, and liabilities related to all purchases made from the Company.
1.3. By placing an order, the customer acknowledges, agrees, and accepts this policy in full.
2. Product Nature & Refurbishment Disclosure
2.1. All products sold by the Company are certified refurbished devices and not brand-new units unless explicitly stated.
2.2. Devices undergo inspection, functional testing, cleaning, repair, and replacement of components where necessary.
2.3. Parts used during refurbishment may include:
Original manufacturer components
OEM-equivalent parts
High-quality compatible components
All parts are professionally tested for functionality and reliability.
2.4. Replacement of parts during refurbishment is standard industry practice and does not constitute misrepresentation.
2.5. The Company does not advertise or represent refurbished products as new or factory-sealed devices.
3. Mandatory Unboxing Video Requirement
3.1. A clear, uninterrupted, and continuous unboxing video is strictly mandatory for any claim including but not limited to:
Transit damage
Physical damage on arrival
Missing items or accessories
Wrong product delivery
Packaging issues
3.2. The unboxing video must begin before opening the sealed courier package.
3.3. The video must clearly capture:
• The sealed outer package
• The shipping label
• The complete opening of the parcel
• The device condition immediately after opening
3.4. The video must be recorded in a single continuous shot without cuts, edits, or interruptions.
3.5. Photographs alone will not be accepted as valid proof for transit damage or missing item claims.
3.6. Claims relating to transit damage, missing items, or incorrect delivery must be reported within 24 hours of delivery.
3.7. Without a valid unboxing video, no claim will be accepted under any circumstances.
3.8. The Company reserves the right to reject claims where the unboxing video is incomplete, edited, unclear, or fails to capture the required details.
4. Replacement Eligibility (7 Days)
4.1. Replacement requests must be raised within 7 days of delivery and apply only in the following cases:
• Verified functional defects
• Wrong product delivered
• Significant mismatch from the product description if not informed prior to dispatch
4.2. All replacement claims must be supported by a valid unboxing video as specified in Clause 3.
4.3. Cosmetic wear or minor scratches consistent with the listed product condition or grade are not eligible for replacement.
4.4. Approved replacements are processed within 7–10 business days, subject to stock availability.
5. Battery Health Policy
5.1. Any dispute related to battery health or battery performance must be raised within 48 hours of delivery.
5.2. Claims raised after 48 hours will not be entertained.
5.3. Battery performance may vary depending on:
Usage patterns
Charging habits
Chargers used
Software updates
Environmental conditions
5.4. Due to the consumable nature of batteries, battery degradation after the claim window is not covered.
6. Warranty Coverage (6 Months)
6.1. All devices come with a 6-month limited warranty unless otherwise specified.
6.2. Warranty covers manufacturing or functional defects only.
6.3. Warranty does not cover:
Physical damage
Liquid damage
Mishandling or negligence
Unauthorized repairs or modifications
Software issues caused by third-party applications
Cosmetic wear or scratches
6.4. Components replaced during refurbishment are covered under warranty unless expressly excluded.
7. Customer Responsibilities
7.1. Claims will not be accepted in cases of:
Mishandling of the device
Delayed reporting beyond the prescribed timelines
Failure to follow the return instructions provided by the Company
7.2. Customers must securely pack the device while returning it.
7.3. The Company is not responsible for any damage occurring during return shipment due to improper packaging.
8. Cancellation Policy
8.1. Prepaid Orders
Cancellation requests are subject to Company approval and are not guaranteed.
8.2. Once an order has been dispatched, prepaid orders cannot be cancelled as a right.
8.3. COD Orders
COD orders cannot be cancelled once dispatched.
9. Refund Policy
9.1. Refunds are applicable only in the following cases:
• Wrong product delivery
• Verified functional defect
• Replacement not available in stock
9.2. All refunds are processed after inspection and approval by the Company.
9.3. Refunds will be credited to the original payment method used during purchase.
10. Deductions for Prepaid Orders
Deductions apply only in cases of customer-initiated cancellations where there is no fault of the Company.
Applicable deductions:
• Credit/Debit Card – 6%
• UPI – 4%
• Net Banking – 4%
• Digital Wallets – 6%
• Snapmint EMI – 7%
10.1. Additional deductions may apply after dispatch for logistics and handling costs.
10.2. No deductions apply in cases where the fault lies with the Company.
11. COD Orders
11.1. Any advance amount paid for COD orders is strictly non-refundable.
11.2. COD orders cannot be cancelled once dispatched.
12. Limitation of Liability
12.1. The Company's liability is strictly limited to repair, replacement, or refund as applicable under this policy.
12.2. The Company shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of the product.
13. Policy Amendments
The Company reserves the right to modify, update, or amend this policy at any time without prior notice.
The latest version will always be published on official Company platforms.
14. Governing Law & Jurisdiction
This policy shall be governed by the laws of India.
All disputes shall fall under the exclusive jurisdiction of the courts located in Udaipur, Rajasthan.
15. Customer Support
Customer support is available through official communication channels during published working hours.